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How do you spell that ?

Details: Category: Client issues; Published: Monday, 24 February 2020 18:37; Written by Steve; Hits: 1829

A woman called in to the help desk the other day and I think she was a bit confused.

She was having problems with her computer and I truly wanted to help.

So I asked her her name.....

Me: Can I get your name ?

Caller: Yes, Mary

Me: My apologies, it is a bad phone connection, could your please repeat that?

Caller: Yes, it's Mary want me to spell it for you ?

Me: Yes please, this connection is terrible.

Caller: Ok, L as in Mary..........

I stopped listening at that moment and thankfully the call dropped.

She called back and someone else got her. Same thing.. let me spell it for you... L as in Mary....

We both had a great laugh over this one.

Details: Category: Client issues; Published: Monday, 24 February 2020 18:33; Written by Steve; Hits: 1629

Was on a phone call with a very well educated Medical Field person.

They where having problems filling out a form. So they asked me if I could help.

Absolutely I said and it went like this:

Caller: What does Phone Number mean on the form ?

Me: (slight silence) You need to write in or type in your phone number into the form.

Caller: What does Address mean? I don't wear Dresses.

Me: (pause) That's your home address where you live.

Caller: What does Sex MF mean ? I'm not a Mo Fo.

Me: please excuse me for a moment [MUTE Button] Bursts out laughing. and to think these are highly educated people ?

Details: Category: Client issues; Published: Monday, 26 February 2018 15:09; Written by Steve; Hits: 3252

I received a call from a Manager in the Finance Department.

They reported that one of her floppy disks had caused our virus checker to flash a very alarming message.

Details: Category: Client issues; Published: Monday, 26 February 2018 15:03; Written by Steve; Hits: 3394

A phone call to a Internet Provider Help Desk:

My system is full of viruses! It's all your fault!

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